Sunday, September 1, 2013

Resolving Interpersonal Conflict

It has been six weeks into my internship. Working with patients suffering from cancer has been draining, difficult, but surprisingly fulfilling. So far, I have found it a constant amazement at how humble and appreciative patients and family members alike can be, in the face of such an overwhelming disease.

I was handed a case-file for a Mrs Tan. She was suffering from the last stages of lung cancer. Moreover, she was also suffering from kidney failure. The doctors posited that she only had weeks to live, and had called in the Medical Social Work department to see to the emotional well-being of the patient, as well as the family.

Mrs Tan’s family was hard to get a hold of - neither responding to phone-calls, nor visiting Mrs Tan at regular hours. I resorted to routinely visiting her ward during lunch times.

I finally managed to meet Derrick, Mrs Tan’s son, in the ward. We decided to speak outside the ward, in view of the patients. I introduced myself as a Medical Social Work intern, and that I was here to find out what ways I could be of assistance to his family. I found Derrick to be a filial son, who was also fully apprised of his mother’s situation. He was sorrowful, but had accepted the inevitability of his mother’s condition.

At one point, he mentioned that he had trouble managing the costs of his mother’s medical expenses – especially the hospital stay coupled with her kidney dialysis. I felt it prudent to advise him that he was ineligible for financial aid due to his high income. He turned his head and laughed softly to himself. However, when he turned back, his voice was raised as he asked, “THEN WHAT HELP CAN YOU GIVE ME?!”


What could I have done wrong?